At Lohos.Handmade, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our shop.
📋 Information We Collect
We collect the personal data necessary to fulfill your orders and provide a great shopping experience:
- Contact Information: Your name, billing address, shipping address, email address, and phone number.
- Payment Information: Your credit card details or payment method (processed securely via our payment providers; we never store your full financial data).
- Browsing Data: Your IP address, device type, cookies, and data on how you interact with our website.
⚙️ How We Use Your Information
We use your personal data to run our handmade business efficiently:
- Order Fulfillment: Processing payments, arranging shipping, and sending order confirmations or tracking updates.
- Customer Support: Answering your questions, managing returns, or handling custom order requests.
- Marketing: Sending you newsletter updates and promotions, only if you explicitly choose to opt-in.
- Legal Compliance: Meeting tax, bookkeeping, and other legal obligations.
🤝 Who We Share It With
We do not sell your data. We only share it with trusted third-party services essential to running our shop:
- E-commerce Platforms: The platform hosting our online shop (e.g., Shopify, Etsy).
- Payment Processors: Secure processors like Stripe, PayPal, or Apple Pay to safely handle transactions.
- Shipping Carriers: Delivery services like USPS, UPS, or DHL so your packages arrive safely.
- Analytics Providers: Tools like Google Analytics to understand traffic and improve our store design.
⏱️ Data Retention
- Storage Limits: We keep your order history for as long as necessary to process your transaction and meet financial tax compliance laws.
- Marketing Lists: We keep your email address on our marketing list until you choose to unsubscribe.
🔐 Customer Rights (GDPR & CCPA Compliance)
Depending on where you live (such as the EU or California), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Update: Correct any inaccurate personal information.
- Delete: Request that we permanently erase your personal data.
- Opt-Out: Unsubscribe from marketing emails instantly using the link at the bottom of any message.
✉️ Contact Us
- If you have any questions about your privacy or want to exercise your data rights, please contact us. Contact | lohos.handmade
Declaimer: All information, including pricing and availability, is subject to modification without prior notice.